Customer Account

Coupons & Promotions 

How do I redeem a coupon/voucher?

Spend & Save discount - how does it work?

I can't redeem my coupon/voucher

The discount has not been applied

Newsletter 

How do I subscribe to your Newsletter?

How do I unsubscribe from the Newsletter?

I have subscribed to your Newsletter but I haven't received anything

Loyalty Programme

bitiba Stamp Card – how does it work?

My account

What are the advantages of a bitiba customer account?

How do I create a bitiba customer account?

How can I change or reset my password?

How do I change my email address?

Where do I find my personal details and how can I change them?

Where are my invoices?

bitiba Subscribe & Save - what is it and how does it work?

I am moving to a different country. Can I continue buying from bitiba?

How do I delete my customer account?