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  • Delivery  
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  • Returns & Claims
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  2. Orders 

Orders 

Ordering Information 

How do I create a bitiba customer account?
Can I order as a guest?
Is there a minimum and maximum order value?
Is a printed invoice included in my delivery?
Is your website secure?

Payment 

Which payment methods do you offer?
How do I select or change my payment method?
My credit card/debit card payment failed – what should I do?
My PayPal payment failed – what should I do?
I've received a payment reminder even though I've paid for my order

Order Status 

Will I receive an order confirmation?
How will I know when my order has been dispatched?
How can I track my order?

Changes & Cancellation 

Can I make changes to my order or delivery address?
Can I cancel my order?
Can I combine several orders?

Subscribe & Save

How does Subscribe & Save work?
How do I set up Subscribe & Save?
How can I modify or cancel my Subscribe & Save order?
Will I be notified before my next Subscribe & Save order is dispatched?