Orders 

Ordering Information 

How do I create a bitiba customer account?

Can I order as a guest?

Is there a minimum and maximum order value?

Is a printed invoice included in my delivery?

Is your website secure?

Payment 

Which payment methods do you offer?

How do I select or change my payment method?

My credit card/debit card payment failed – what should I do?

My PayPal payment failed – what should I do?

I've received a payment reminder even though I've paid for my order

Order Status 

Will I receive an order confirmation?

How will I know when my order has been dispatched?

How can I track my order?

Changes & Cancellation 

Can I make changes to my order or delivery address?

Can I cancel my order?

Can I combine several orders?

Subscribe & Save

How does Subscribe & Save work?

How do I set up Subscribe & Save?

How can I modify or cancel my Subscribe & Save order?

Will I be notified before my next Subscribe & Save order is dispatched?