Orders 

Ordering Information 

How do I create a bitiba customer account? Can I order as a guest? Is there a minimum and maximum order value? Is a printed invoice included in my delivery? Is your website secure?

Payment 

Which payment methods do you offer? How do I select or change my payment method? My credit card/debit card payment failed – what should I do? My PayPal payment failed – what should I do? I've received a payment reminder even though I've paid for my order

Order Status 

Will I receive an order confirmation? How will I know when my order has been dispatched? How can I track my order?

Changes & Cancellation 

Can I make changes to my order or delivery address? Can I cancel my order? Can I combine several orders?

Subscribe & Save

How does Subscribe & Save work? How do I set up Subscribe & Save? How can I modify or cancel my Subscribe & Save order? Will I be notified before my next Subscribe & Save order is dispatched?