Delivery  

Delivery Information 

Do you offer free delivery?

Can I choose the delivery partner?

Can my order be dispatched on a specific day?

Can I select a pickup point as a delivery address?

What if I am not at home when my parcel is delivered?

Must the delivery address be the same as the invoice address?

Parcel Tracking 

When will my parcel be dispatched?

How can I track my parcel?

My parcel has been dispatched but tracking is not available

Delivery Issues 

My parcel/product is damaged

Has my parcel got lost?

I haven't received my parcel, even though the tracking status is "delivered"

Part of my order is missing

I have received the wrong goods

I have received another customer's order