If you have received a damaged parcel or product, please contact our Customer Care team.   

Please have the following ready so that we can help you as quickly as possible:  

• your order / customer number  
• the reason for your claim  
• the article number or the exact name of the article 
• the exact quantity of the damaged items 
• a photo displaying the damaged items 
• a photo displaying the damaged parcel 
• are you requesting a refund or replacement