My account

What are the advantages of a bitiba customer account?

There are many benefits, here are some of them:    Track your current order   Update your personal data such as delivery address, password etc.   Re-ord...

How do I create a bitiba customer account?

You will be asked if you want to register during the checkout process. It's quick and easy to set up a bitiba customer account and registration is free ...

How can I change or reset my password?

To change your password, please log in to your "My account" and go to the Manage Account section – Personal information, where you can change your...

How do I change my email address?

To change your email address, please contact our Customer Care team. We will be happy to handle your request.  

Where do I find my personal details and how can I change them?

To make changes to your personal information please log in to your "My account" and go to the Manage Account section. You will find all of your pe...

Where are my invoices?

You will find an overview of your previous orders and invoice PDFs in the Orders section of your "My account".   Your invoice will also be email...

bitiba Subscribe & Save - what is it and how does it work?

bitiba Subscribe & Save is a convenient, flexible subscription service that allows you to set up regular orders for specific items at pre-determined del...

I am moving to a different country. Can I continue buying from bitiba?

bitiba has online shops in many European countries. So, if you are moving to a different country, you can still purchase all your favourite products simply ...

How do I delete my customer account?

If you are a registered customer, please submit the following OneTrust form to request account deletion.  If you are a guest customer or veterinarian, p...