We hope that you're pleased with any purchase you've made or service you've received from us. However, if there's something you're not happy with, please get in touch with our Customer Care team so that we can try to put matters right.
Please use our contact form to submit your complaint and check your email inbox for any notifications. Should you wish to add further information about your complaint, you can reply to the notification email.
A member of our Customer Careteam may contact you if we need more information. We will be in touch to let you know the outcome of your complaint and the next steps.
Here are some FAQs you may find helpful:
Delivery Issues
I haven't received my parcel, even though the tracking status is "delivered"
I have received wrong goods or more items than I have ordered
I have received another customer's order
Product Issues
The product is not as expected