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Terms & Conditions 

Terms & Conditions

bitiba GmbH is an online pan-European shop for pet supplies.   Our extensive range, complete with more than 8.000 pet products can only be found in our on...

Which payment methods do you accept?

We accept the following payment types:     Credit Card (Visa, Mastercard)   Debit Card (Visa)   PayPal   Apple Pay   All our payment methods are fu...

Prices & Shipping Charges

All prices include statutory VAT and are exclusive of delivery costs. We do not sell to businesses; therefore, we do not issue VAT receipts, nor do we refun...

Can I withdraw from my order?

The consumer has a 14-day withdrawal right. The consumer is a person who purchases goods for personal use and in doing so enters into a legal transaction fo...